Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Career ladder:
Plan that projects successively more responsible professional positions within an organ-
ization or industry. Career ladders allow an employee to plan and schedule developmental activities
judged necessary to assume higher level positions.
FRONT OFFICE POSITIONS
Now that we have discussed how the front office is organized, we note that Roadmap 3
considers the need to review specific positions within the department positions.
One way to classify front office positions is to consider whether persons working
within the position must supervise others. For the purposes of the discussion in this
section, these will be referred to as management positions. Although most manage-
ment positions are salaried, they are not necessarily so. Some managers are paid a