Pearson New International Edition International pcl tp indd 1

wage in compensation for their services.
FRONT OFFICE SEMANTICS
Salary:
Pay calculated at a weekly, monthly, or annual rate rather than at an hourly rate.
Wage:
Pay calculated on an hourly basis.
OVERVIEW OF THE FRONT OFFICE DEPARTMENT
SECTION REVIEW AND DISCUSSION QUESTIONS
Section Objective:
Describe how a front office department in a small, large, and
mega hotel may be organized.
Section Summary:
Basic front office responsibilities must be performed regardless
of the hotel’s size (number of rooms). Smaller properties use generalist positions in
which the incumbent performs work tasks that would be separated into different
positions in larger properties. A very large hotel may be organized so that a resi-
dent manager supervises the work of the director of security, the FOM, and the
executive housekeeper. The FOM, in turn, directs the work of the reservations
manager, the assistant FOM, and the PBX manager. The assistant FOM supervises
the front desk manager and uniformed services manager.