Pearson New International Edition International pcl tp indd 1

Front Office Manager
(3)
Directs the work of the reservations manager, assistant FOM, and PBX manager and enables them to consistently provide
exemplary service for guests and resolve problems encountered by guests.
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Oversees all administrative tasks regarding the front office.
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Analyzes operating costs and coordinates development of the department’s operating budget.
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Works with managers to determine, plan, and implement necessary training for subordinate personnel.
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Determines reports to be generated and assists in data analysis and revenue management decision making.
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Monitors and follows through on all group needs and demands. (Works closely with housekeeping, engineering,
catering, and convention services staff.)
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Maintains documentation of and billing for guestroom relocations.
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Assumes manager-on-duty coverage in absence of the general manager.