Pearson New International Edition International pcl tp indd 1

Managerial Skills
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Has appropriate written and oral communication skills.
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Can sell concepts and ideas to management peers and employees.
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Demonstrates team-building experience.
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Builds morale and motivates employees.
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Uses an appropriate management (leadership) style.
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Can serve as a mentor to inspire, train, and develop staff members for promotion.
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Instills a guest service and can-do attitude in all employees.
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Coaches employees to resolve problems and conflicts.
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Uses a calm, organized approach to all situations.
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Uses time management skills and organizational skills.
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Applies appropriate knowledge of technology.
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Uses strong guest service skills.
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Applies listening and follow-up skills
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Practices follow-up skills.
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Applies strong budgetary, forecasting, and cost-control skills.
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Follows and enforces company policies and procedures.
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Resolves problems.
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Assumes responsibility; is accountable.
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Understands and follows security and safety requirements.
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Maintains courteous, friendly, and professional work environment.
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Provides overall direction, coordination, and ongoing evaluation of operations.
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Uses creative problem-solving skills.
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Evaluates alternatives to determine an action plan.
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Thinks creatively.
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Understands basic asset management.
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Has the manual dexterity to use computer keyboard and calculator.
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Walks and stands a significant amount of time during a work shift.
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Maintains attendance in conformance with standards.
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Maintains a neat, clean, and well-groomed appearance.