Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. Assume that an experienced front office supervisor in a small hotel (75 rooms)
wants to transfer to a mega hotel. In what position might this front office super-
visor begin in the large property? Why?
2. Assume you are beginning to work in the hotel industry in an entry-level, uni-
formed services position (door or parking attendant or van driver). What might
be a 
career ladder
that would allow you to gain necessary experience and skills
so that eventually you would be director of the rooms division?
3. Which management position in the rooms division of a mega hotel might require
the widest range of knowledge, skills, and experience to manage the diverse
number of tasks in subordinate positions? Explain your choice.
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