Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Deep cleaning:
Intensive cleaning of a guestroom, usually including thorough cleaning of drapes, lamp
shades, carpets, walls, and other room fixtures and furnishings.
Objective 3
Discuss common ways
that FOMs and their
staff interact with
managers and others in
departments that have
contact with guests.
Objective 1
Discuss the importance 
of the executive 
committee and review
typical items on 
meeting agendas.
Front Office Interactions
with Building Services
Departments
Objective 4
Discuss common ways
that FOMs and their
staff interact with 
managers and others 
in building services 
departments.
Front Office Interactions
with Guest Contact
Departments
How Front Office
Information Assists All
Hotel Departments
The Executive
Committee
Objective 5
Summarize the front 
office’s role in 
coordination of guest 
service, centralization of 
operating information,
and facilitation of 
work of hotel staff.
Role of Front Office:
Hub of the Hotel
Explain how 
information generated 
by the front office is 
used for staff scheduling 
and work assignments 
by other departments.
Objective 2
•
Comment card review, analysis, and corrective action
•
Group business for the upcoming week
•
Budget versus actual financial information
•
Status of business plan and marketing plan tasks
•
Policy revisions and additions
•
Human resources issues
•
Safety and security concerns
•
Factors such as 
deep cleaning
and routine maintenance that will affect short-term room status