Pearson New International Edition International pcl tp indd 1

FRONT OFFICE : HUB OF THE HOTEL
SECTION REVIEW AND DISCUSSION QUESTIONS
Section Objective:
Explain how information generated by the front office is used
for staff scheduling and work assignments by other departments.
Section Summary:
Managers in all departments use front office information to sched-
ule employees based on forecasted room occupancy. Even managers whose job
presence is less influenced by business volume will want or need to be on-site during
periods of high occupancy. Anticipated business volume affects many additional
planning tasks and activities that depend on the accuracy of front office information.