Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. The text notes that managers with property-wide responsibilities are typically
on-site during times of high business volume. Why is this the case? What atyp-
ical activities are they likely to perform?
2. What are examples of unusual work tasks that the FOM and other front office
staff are likely to perform during times of high occupancy?
3. What tactics can managers in the maintenance and engineering department
use to help ensure that the number of out-of-order guestrooms is minimized
during times of forecasted high occupancy?