Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Policy:
Administrative tool or guideline that establishes parameters to be used when decisions are made.
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FRONT OFFICE : HUB OF THE HOTEL
The executive committee is the hotel’s ultimate cross-functional team, because it
focuses the combined knowledge and experiences of the hotel’s most senior leaders
on issues brought before it.
Prior review of group requests will reduce miscommunication when the group is staying at
the hotel.
SECTION REVIEW AND DISCUSSION QUESTIONS
Section Objective:
Discuss the importance of the executive committee and
review typical items on meeting agendas.
Section Summary:
The executive committee serves as the hotel’s most senior
cross-functional team. Executive committee members routinely address topics
such as improvements in guest service, challenges likely from upcoming group
business, variances between budget and actual financial planning tools, and policy
additions or changes.