Pearson New International Edition International pcl tp indd 1

Authorize payment card
To ensure a card’s validity and payment ability and capacity.
Auto-attendant
System in which incoming calls transferred from the telephone system are
answered automatically as they are received. In most cases, callers are asked to select where
they want the system to direct (route) their call from a list of options.
Automated wake-up
System in which guests (or front office staff ) may use the hotel’s
telephone system to program a prerecorded call to be received in a guest’s room at a time
requested by the guest.
Availability forecast
Estimate of the number of rooms that remain to be sold.
Average daily rate (ADR)
Average selling price of all guestrooms for a given time period.
The formula for ADR is as follows:
Total room revenue 
Total number of rooms sold
Back-office accounting
Process of summarizing and documenting the financial activities
and condition of the entire hotel.