Pearson New International Edition International pcl tp indd 1

113
113
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
4
. Front Office Property Management System
165
165
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
5
. Managing Forecast Data
211
211
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
6
. Revenue Management
259
259
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
7
. Distribution Channel Management
315
315
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
8
. Management of Data-Generating Front Office Subsystems
361
361
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
9
. Reservation, Reception, and Room Assignment Management
401
401
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
10
. Front Office and the Guests: Delivering Quality Service
443
443
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
11
. Guest Charges, Payment, and Check-Out
495
495
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
12
. Night Audit and Report Management
545
545
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin

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II
13
. Front Office: Hub of the Hotel
589
589
Robert H. Woods/Jack D. Ninemeier/David K. Hayes/Michele A. Austin
641
641
Index

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Glossary
From the Glossary of Professional Front Office Management, First Edition, Robert H. Woods,
Jack D. Ninemeier, David K. Hayes, Michele A. Austin. Copyright © 2007 by Pearson Education, Inc.
Published by Pearson Prentice Hall. All rights reserved.
1

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Glossary
Abandoned property
Property that is given up by someone who does not intend to reclaim it.
Acceptance (contract)
Agreement by the second party in a contract to the terms and
conditions of the offer.
Accessible (guestroom)
Guestroom that is designed to accommodate persons with disabilities
by removing barriers that otherwise limit or prevent them from obtaining the services that
are offered.
Account
Device used to show increases or decreases in the asset, liability, or owner’s
equity sections of the fundamental accounting equation. Because of the visual appearance
of accounts, accountants refer to them as T accounts.
Accountability
Obligation created when a staff member is delegated duties and responsi-
bilities from higher levels of management.
Accounting
Process of summarizing and reporting financial transactions.
Accounts payable (A/P)
Money owed by a hotel.
Accounts receivable (A/R)
Money owed to a hotel.
Address verification service (AVS)
Company that, for a fee, allows access to its database
of current addresses.
ADR index
Ratio measure computed as
A
dvance deposit