Pearson New International Edition International pcl tp indd 1

Bona fide occupational qualification (BOQ)
Qualification to perform a job that is judged
reasonably necessary to safely or adequately perform all tasks within the job.
Bonding
Purchasing an insurance policy against the possibility that an employee will steal.
Booking pace
Term that refers to the amount of future demand for rooms (or for hotel
services such as catering). Often shortened to pace.
Bookkeeping
Process of initially recording financial transactions.
Bottom-up selling
Tactic to first sell the hotel’s least expensive rooms.
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Brand loyalty
Interest of guests or potential guests to revisit and recommend a hotel (or
restaurant).
Brand proliferation
Oversaturation of the market with different brands.
Bucket check
Industry term for a systematic examination of guests’ folios to ensure the
accuracy of information. Bucket checks typically include rate verification, credit monitoring,
and confirmation of departure date and guestroom assignment.