Pearson New International Edition International pcl tp indd 1



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

Contract (express)
Contract that involves oral or written words.
Contract (implied)
Agreement that is not in writing but that is created by the behavior of
both parties who suggest that they are acting under an agreement.
Contract-management company-operated noncommercial foodservices
Type of non-
commercial foodservices operation in which the program is managed and operated by a
for-profit management company.
Controller
Individual (or department) in a hotel responsible for maintaining the back-office
accounting system.
Convention and visitors bureau (CVB)
Organization generally funded by taxes levied on
overnight hotel guests that seeks to increase the number of visitors to the area it represents.
5


Convention hotel
Lodging property with extensive and flexible meeting and exhibition
spaces that markets to associations, corporations, and other groups bringing people
together for meetings.

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