Pearson New International Edition International pcl tp indd 1



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

Corporate traveler
Guest who is traveling on business or because of his or her job.
Cost per key
Average purchase price of a hotel’s guestroom expressed in thousands of dollars.
For example, a 200-room hotel offered for $12 million is selling at a cost of $60,000 per key
($12,000,000 
200 rooms = $60,000). Sometimes called cost per room.
Court order
Legal decision made by a court that requires that something be done or not be
done.
Credit (accounting)
Accounting transaction that records a change on the right side of a T
account in an asset, liability, or owner’s equity account.
Credit balance
Amount owed to guests by the hotel. Used as in, “We just got a check to
hold the ballroom for next year’s Blondstone wedding. When we apply the check to their
account, they will have a credit balance of $3,000.
Credit card
System by which banks loan money with interest to consumers as purchases
are made. Also known as bank cards. Merchants accepting the cards for payment are
charged a fee by the banks for the charges made by their customers. Examples of credit
cards are Visa and MasterCard.

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