Front Office and Back Office

Front Office

Front Office

Bellboy* Bell captain

They are the people who lift and tote the baggage, familiarize the guest with his or her new surroundings, run errands, deliver supplies, and provide the guest with information on in-house marketing efforts and local attractions. These people also act as the hospitality link between the lodging establishment and the guest. They are an asset to a well-run lodging establishment.

The key clerk can be found in very large, full-service hotels that do not have electronic key systems. This clerk is responsible for issuing keys to registered guests and for related security measures. Often he or she will sort incoming mail for registered guests and the management staff. This position has become obsolete in most hotels.

The elevator operator, a person who manually operates the mechanical controls of the elevator, is almost an extinct species in the lodging establishment. This person has been replaced byself-operated elevators and escalators.

Back Office