Pearson New International Edition International pcl tp indd 1

Certified public accountant (CPA)
Designation given to an individual who has passed a
national qualifying examination related to accounting practices and principles. CPA designa-
tions are granted and administered by state boards of accountancy.
Chapter (association)
Group that is a subset of an association. Chapters are often formed on
the basis of geography (e.g., a state association chapter is a subset of a national association).
Chargeback
Payment card charges disallowed (reversed) when a cardholder successfully
protests the legitimacy of the charge or because the hotel made an error in processing a
charge. When a chargeback request is initiated by a cardholder, the hotel must respond
promptly, or else the request will usually be granted.
GLOSSARY
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