Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
Room night:
Single night use of a guestroom. A group using 10 rooms for 5 nights generates 50 room nights.
The number is used as an indicator of group size and quantifies the group’s importance to the hotel.
OVERVIEW OF THE LODGING INDUSTRY
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Full-service hotels are popular with corporate and leisure travelers. Business
travelers appreciate the fact that many full-service hotels are in excellent locations, and
they enjoy the convenience of the informal and formal meetings that can be held there.
Business travelers may be on an expense account, and the slightly higher prices charged
by full-service hotels can be justified by the additional services and amenities available.