Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. The text provides examples of selected night audit reports that are useful to 
all
department heads in a hotel. Can you think of additional examples of such
reports? What factors should a department head consider in evaluating the
worth of reports generated by the night auditor?
2. How would you, as an FOM, determine which department heads should have
intranet access to all or part of the PMS database to enable them to generate
desired reports without manual completion and distribution by the night auditor?
3. What practical things would you do as an FOM to help minimize the possibility
that the PMS will crash and be unavailable at time of guest check-in and check-
out and at the time night audit reports must be developed?