Think Again

Betty Bigombe had already hiked
: Personal interviews with Betty Bigombe, March 19 and May 8,
2020; see also “Betty Bigombe: The Woman Who Befriended a Warlord,” BBC, August 8, 2019,
www.bbc.com/news/world-africa-49269136
.
Joseph Kony was the leader
: David Smith, “Surrender of Senior Aide to Joseph Kony Is Major
Blow to Lord’s Resistance Army,” Guardian, January 7, 2015, 
www.theguardian.com/global-
development/2015/jan/07/surrender-aide-joseph-kony-blow-lords-resistance-army
.
“truly curious questions”
: Kate Murphy, “Talk Less. Listen More. Here’s How,” New York Times,
January 9, 2010, 
www.nytimes.com/2020/01/09/opinion/listening-tips.html
.
an empathetic, nonjudgmental, attentive listener
: Guy Itzchakov et al., “The Listener Sets the
Tone: High-Quality Listening Increases Attitude Clarity and Behavior-Intention Consequences,”
Personality and Social Psychology Bulletin 44 (2018): 762–78; Guy Itzchakov, Avraham N.
Kluger, and Dotan R. Castro, “I Am Aware of My Inconsistencies but Can Tolerate Them: The
Effect of High Quality Listening on Speakers’ Attitude Ambivalence,” Personality and Social
Psychology Bulletin 43 (2017): 105–20.
people’s attitudes became more complex
: Guy Itzchakov and Avraham N. Kluger, “Can Holding a
Stick Improve Listening at Work? The Effect of Listening Circles on Employees’ Emotions and
Cognitions,” European Journal of Work and Organizational Psychology 26 (2017): 663–76.
working on being better listeners
: Guy Itzchakov and Avraham N. Kluger, “The Power of
Listening in Helping People Change,” Harvard Business Review, May 17, 2018,
hbr.org/2018/05/the-power-of-listening-in-helping-people-change
.
“How can I tell what I think”
: E. M. Forster, Aspects of the Novel (New York: Houghton Mifflin,
1927/1956); see also Graham Wallas, The Art of Thought (Kent, England: Solis Press,
1926/2014).