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7
A
This is a decisional role. The 'disturbances' referred to are unpredictable situations that require 
managerial input to resolve. 
8
Functional 
9
False. Management is identified with 'transactional' leadership. 
10
C 
Make sure you can define the other styles as well. 
11
9.9. It is effective if there is sufficient time and resources to attend fully to people's needs, if the 
manager is good at dealing with people and if the people respond. It is ineffective when a task has to be 
completed in a certain way or by a certain deadline, whether or not people like it 
12
B 
(You should be able to identify A as the work of Handy, and C as the work of Hersey and 
Blanchard.) 
Now try ... 
Attempt the questions below from the 
Practice Question Bank 
Q56 
Q57 
Q58 
Q59 
Q60 
Q61 
Q62 
ANSWERS TO QUICK QUIZ 
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PART D: LEADING AND MANAGING INDIVIDUALS AND TEAMS 
 
318
 
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319 
C H A P T E R 
TOPIC LIST 
SYLLABUS 
REFERENCE 
1 Recruitment 
and 
selection 
D2 (a)
2 Responsibility for recruitment and selection 
D2 (c)
3 The recruitment process 
D2 (b)
4 Advertising 
vacancies 
D2 (d)
5 A systematic approach to selection 
D2 (a)
6 Selection methods in outline 
D2 (d)
7 Interviews 
D2 (e)
8 Selection 
testing 
D2 (e)
9 Other 
selection 
methods 
D2 (e)
10 Evaluating recruitment and selection practices 
D2 (e)
Recruitment and 
selection
Recruitment and selection (
Section 1
) are two core activities in the 
field of Human Resource Management (HRM). Together, they are 
broadly aimed at ensuring that the organisation has the human 
resources (labour and skills) it needs, when it needs them, in order to 
fulfil its objectives. 
In this chapter, we look at the process of