Pearson New International Edition International pcl tp indd 1



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

FRONT OFFICE SEMANTICS
Upscale limited-service hotel:
Lodging property within the limited-service segment that offers a wide
range of property and within-room amenities designed to provide high levels of comfort, convenience,
and elegance.
Popular upscale brands include Marriott’s TownePlace Suites, U.S. Franchise
System’s Hawthorn Hotels and Suites, and Candlewood’s Candlewood Suites. In
OVERVIEW OF THE LODGING INDUSTRY
40


many markets, these properties target their sales efforts to the extended-stay guest,
the transient corporate market, or both.
Upscale limited-service hotels typically offer all of the guest services and ameni-
ties offered at mid-price properties as well as one or more of the following:

Substantially upgraded room furnishings and decor

Multipurpose suites

Hot breakfasts in addition to continental breakfasts

Upgraded in-room amenities, (soaps, shampoos and other toiletries)

Personal shopping and laundry services

High-speed Internet access

In-room safes

On-premise laundry facilities

On-premise convenience stores
Traditionally, hotel guests have been classified as either with a group (often defined
as 10 or more rooms reserved per night) or as a transient (traveling alone). These classi-
fications are useful when examining the characteristics of the limited-service hotel guest.

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