Language skills improved using SNSs
The next question looks at the areas of English proficiency that the respondents believe to
benefit the most from their use of SNSs. The questionnaire used 5-point Likert scale to rate
the helpfulness of SNSs ‘Not helpful at all’ to ‘Extremely helpful’. The results show that
majority of students (m=4.20) believe that that word processing software is very useful in
developing their writing skills, they also agree that smartphone apps (m=4.30) and com-
puter software (m=4.10) can definitely develop their language skills The students think that
online video and audio tools are extremely helpful in enhances listening (m=4.00) and
speaking (m=4.00), the students agreed that SNSs improves their communication (m=3.90)
and reading skills (m=3.80).
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