Midterm test II on Discourse Analysis for the 2nd

Task II. Read the examples of different speeches and write their types: Informative, Persuasive, Demonstrative or Entertaining. (5 points) (0.25 points for each correct answer)

1		A lawyer trying to convince a jury
2		A policeman telling someone how to get to the station.
3		A student telling people about her research
4		A student trying to get a friend to lend him some money.
5		Someone telling the audience about his hometown
6		A tour guide telling people about the Tower of London
7		A salesclerk trying to persuade customers to buy a new product
8		A computer programmer telling people about new software
9		Someone telling some foreign students about the Cherry Blossom Season
10		An environmentalist trying to get people to start thinking about the environment.
11		A teacher showing a student how to do an experiment.
12		After dinner speech
13	-	A chef telling his audience how to make chocolate cake.
14		A tour guide telling people how to use the underground system in London.
15		A nurse persuading a patient to stop smoking.
16		A ski instructor demonstrating how to perform a turn.
17		A computer programmer showing people how to use new software.
18		A friend reciting a comic monologue
19		A politician asking people to vote for her.
20		A teacher telling students about earthquakes

Task III.(5 points)Part of providing good customer service is known the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across as rude or unprofessional. In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response: (0.2 points for each correct answer)

1. 
    Can you get us a table by a window?
     I'm sorry, but none of those tables are available right now.
     That's impossible.
     I'm sorry. You'll have to sit somewhere else or leave.
   
   2. My soup is cold.
     Gazpacho is actually supposed to be served cold.
     But it's Gazpacho!
     Don't you know that Gazpacho is served cold?
   
   3. Where is the ladies room?
     There. Go there.
     Would you like to go to the bathroom?
     It's down the hallway to your right.
   
   4. Is this a local specialty? 
     Yes, we eat this kind of stuff.
     Yes, it is. Why?
     Yes, it is.
   
   5. Can I get a refill? 
     I'm sorry but we don't have free refills. I'll have to charge you for another coffee.
     No refills. It's our policy.
     That's not going to happen. We don't have free refills.