Midterm test II on Discourse Analysis for the 2nd

Task II. . Read the examples of different speeches and write their types: Informative, Persuasive, Demonstrative or Entertaining. (5 points) (0.25 points for each correct answer)

1		Someone telling the audience about his hometown
2		A lawyer trying to convince a jury
3		A chef telling his audience how to make chocolate cake.
4		A politician asking people to vote for her.
5		A policeman telling someone how to get to the station.
6		A computer programmer telling people about new software
7		A tour guide telling people how to use the underground system in London.
8		A teacher telling students about earthquakes
9		A student telling people about her research
10		A student trying to get a friend to lend him some money.
11		An environmentalist trying to get people to start thinking about the environment.
12		A teacher showing a student how to do an experiment.
13		A tour guide telling people about the Tower of London
14		A ski instructor demonstrating how to perform a turn.
15		A nurse persuading a patient to stop smoking.
16		A salesclerk trying to persuade customers to buy a new product
17		A friend reciting a comic monologue
18		A computer programmer showing people how to use new software.
19		Someone telling some foreign students about the Cherry Blossom Season
20		After dinner speech

Task III.(5 points) Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across as rude or unprofessional. In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response: (0.2 points for each correct answer)

1. 
   Can I have the vegetarian chili?
     I'm sorry, but we're out of the vegetarian chili.
     You can't. It's sold out.
     Choose something else. The vegetarian chili is sold out.
   
   2. There's a mistake on my check/bill.
     Let me take a look.
     Wait.
     We don't make mistakes.
   
   3. My cutlery is dirty.
     Looks clean to me.
     OK, fine.
     I'll get you some new cutlery.
   
   4. This isn't what I ordered. 
     Sure it is.
     Oh, there must have been a mix-up.
     Why is this a problem?
   
   5. No, I won't have that. I hate fish. 
     Wow, hate is such a strong word.
     You hate fish, huh?
     OK, then I recommend the chicken.