2.3.1.1.2 Differentiation
Differentiation according to Porter (1980) could mean building a brand,
offering a special technology or in most cases creating something that is
perceived industry wide as being unique. Porter proposes several means of
achieving differentiation. These means include: building brand image,
introducing noble design, adding futures to the customary products or
delivering suitable technology or good customer support. Such unique
offering should be well communicated to the target market so that a firm
might sell the product higher than the industry average price because
consumers will be willing to pay for the difference (Keller, 2008).
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