Relationship-building
2A
Quote
Ask trainees to read the two quotes to find the connection between them. They should
also identify the most important difference between them. Discuss the answers with the
class.
Answers
Both quotes highlight the importance of personalities and relationships. Difference: the
first quote is speaking to you as the person who chooses to negotiate, and focuses on
whether you like the other person, while the second focuses on whether the person who
chooses to negotiate likes you.
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