Human resource management practice I also available by michael armstrong

Chapter 

10

  Organizational Behaviour

129

The concept of emotional intelligence has now 

become so broad and the components so 

variegated that no one concept could possibly 

encompass or integrate all of them, no matter 

what the concept was called; it is no longer even 

an intelligible concept. What is the common or 

integrating element in a concept that includes: 

introspection about emotions, emotional 

expression, non-verbal communication with 

others, empathy, self-regulation, planning, creative 

thinking and the direction of attention? There is 

none.

He suggested that emotional intelligence should be 

renamed as a skill.

Goleman’s mixed model of emotional intelligence, 

although the most popular, has been heavily criticized. 

Mayer et al (2008) described it as mere ‘pop psy-

chology’. There is also the question of whether the 

concept  of  emotional  intelligence  adds  anything 

significant  to  that  of  behavioural  competencies. 

Dulewicz and Higgs (1999) have produced a detailed 

analysis of how the emotional intelligence elements 

of self-awareness, emotional management, empathy, 

relationships,  communication  and  personal  style 

correspond  to  competencies  such  as  sensitivity,  

flexibility,  adaptability,  resilience,  impact,  listening, 

leader ship,  persuasiveness,  motivating  others,  

energy,  decisiveness  and  achievement  motivation. 

They  con clude  that  there  are  distinct  associations 

between competency modes and elements of emo-

tional  intelligence. There  is  a  danger  of  confusion  

if  emotional  intelligence  notions  and  competency 

frameworks overlap.