Human resource management practice I also available by michael armstrong

Part 

1

  The Practice of Human Resource Management

48

HR competencies

The  demands  made  on  HR  professionals  in  terms  

of skills and expected behaviours are considerable 

although, nowadays, as Keegan and Francis (2010: 

884) commented, ‘Success in HR roles is measured 

in terms of developing an effective business rather 

than  people  skills.’  Brockbank  et  al  (1999)  con-

ducted research that led to a definition of the key 

HR  competency ‘domains’  and  their  components, 

as set out in Table 3.1.

HR behaviours

The CIPD’s HR profession map first issued in June 

2009 (CIPD, 2013) listed the following behaviours 

needed  by  HR  professionals  to  carry  out  their  

activities:

 

●

curious;

 

●

decisive thinker;

 

●

skilled influencer;

 

●

driven to deliver;

 

●

collaborative;

 

●

personally credible;

 

●

courage to challenge;

 

●

role model.