Convenience

7.
Explain how workplace behaviors can directly or
indirectly influence organizational effectiveness.
284
Part 4:
Leading
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• Workplace behavior is a pattern of action by
the members of an organization that directly or
indirectly influences organizational
effectiveness.
• Performance behaviors are the set of work-
related behaviors that the organization expects
the individual to display to fulfill the psycho-
logical contract.
• Basic withdrawal behaviors are absenteeism and
turnover.
• Organizational citizenship refers to behavior
that makes a positive overall contribution to the
organization.
• Dysfunctional behaviors can be very harmful to
an organization.
DISCUSSION QUESTIONS
Questions for Review
1.
What is a psychological contract? List the things
that might be included in individual contributions.
List the things that might be included in organiza-
tional inducements.
2.
Describe the three components of attitudes and tell
how the components are related. What is cognitive
dissonance? How do individuals resolve cognitive
dissonance?
3.
Identify and discuss the steps in the creative pro-
cess. What can an organization do to increase
employees’ creativity?