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Task 
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2nd task 
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3rd task 
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4th task 
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Picklist 
Filing 
Match purchase invoices to goods received notes and pass to the accountant for authorisation 
Enter weekly purchase invoices into the computer 
Enter sales invoices/credit notes into computer system 
(4 marks)
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PRACTICE QUESTION AND ANSWER BANK 
 
530
 
100 Rajesh works in the accounts department of a large business. He receives communications from 
his two assistants, Lisa and Freda. He passes the information to the accountant, who in turn 
passes it to the chief accountant.
Lisa has only recently joined the firm and Rajesh is responsible for overseeing her training. He 
has delegated teaching the day-to-day workings to Freda, who has been with the firm for some 
years and is very capable. However, Freda is now complaining that Lisa is constantly interrupting 
her with queries, so that Freda cannot get her own work done. Freda is now seriously behind 
schedule and she asks Rajesh to relieve her of the 'burden' of teaching Lisa. Lisa in turn 
complains that Freda does not explain things properly, which is why she has to keep asking 
questions.
On further investigation, Rajesh discovers that Lisa is not as experienced as he had thought and 
decides to send her on a week's training course in the company's systems. He will then supervise 
her more closely when she returns from the course. Although Freda will still help with some 
queries, she is to let Rajesh know immediately if this starts to affect her own workload. 
(a) 
What type of communication pattern is being used?
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Chain 
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Circle 
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Y 

Wheel 
(b)