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86
 
An organisation uses an appraisal form which enables managers to measure employees' 
behaviour in key situations against descriptions of key successful and unsuccessful job behaviour 
reported by managers. 
What appraisal technique is being used by this organisation? 

Overall 
assessment 

A behavioural incident method 

Guided 
assessment 

A results-oriented scheme 
(2 marks)
87 
Which approach to appraisal interviewing gives the interviewer the least critical and dominant 
role in the process? 

Tell and sell 

Problem-solving 

Tell and listen 
(1 mark)
88 
Appraisal is an example of what level of control? 

Strategic 

Operational 

Tactical 

Clan 
(2 marks)
89 
When a subordinate rates their superior's leadership skills, this is an example of: 

360
0
feedback 

Upward 
appraisal 

Performance 
management 

Results-oriented 
appraisal 
(2 marks)
90
 
Fred is a team leader who keeps a detailed checklist of his daily tasks, and ranks them in order 
of importance and urgency. He only takes phone calls during particular times of day, to avoid 
interruptions. Even so, at the end of the day, he has to work late to complete a large number of 
urgent but low-level tasks for the following day. 
Which of the following is Fred's weakness in the area of time management? 

Planning 

Focus 

Delegation 

Prioritisation 
(2 marks)
91
 
Jihander, the payroll supervisor, has been asked to meet with Tom once a week for eight weeks, 
in order to help Tom to plan, implement and review a learning programme to improve his 
knowledge of the company's payroll system.