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What term would be given to this type of relationship? 

Coaching 

Counselling 

Mentoring 
(1 mark)
92 
Which of the following is 
not
usually a barrier to effective communication? 

Distortion 

Connection between individuals 

Noise 

Technical 
vocabulary 
(2 marks)
93 
It has been suggested that work organisation might be improved by an ABCD method of in-tray 
management. 
What does 'ABCD' stand for? 

Act, Bin, Create, Delegate 

Act, Blame, Create, Deliver 

Apply, Bin, Collate, Delegate 

Apply, Bin, Collate, Deliver 
(2 marks)
94 Which 
TWO 
of the following makes a piece of work high priority? 
It has to be completed by a deadline 
Other tasks depend on it 
The Chairman is involved in its outcome 
Your promotion depends on it 
You will get a bonus if it is completed on time 
(2 marks)
BPP Tutor Toolkit Copy

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PRACTICE QUESTION BANK 
 
529 
95 
Compromise is an example of a: 

Win-win 
result 

Lose-win 
result 

Win-lose 
result 

Lose-lose 
result 
(2 marks)
96 
Under the ACAS disciplinary code, an instance of gross misconduct should be dealt with after: 

An oral warning 

A final written warning 

A 
disciplinary 
hearing 

A full investigation 
(2 marks)
97 
A grievance occurs when an employee infringes organisational rules or expectations.

True

False 
(1 mark)
98 
An employer's treatment of an employee is so bad that eventually she resigns even though she 
liked her work. This would be an example of: 

Wrongful 
dismissal 

Automatically 
unfair 
dismissal 

Potentially unfair dismissal 

Constructive 
dismissal 
(2 marks)
99 
Manesh is an accounts assistant who works from 9am to 5pm, with an hour for lunch. He has 
the following routine duties (duration of tasks are in brackets): 

Open the morning post (30 mins) 

Pass any cheques received to the cashier (30 mins) 

Enter sales invoices/credit notes daily in batches into the computer system by midday
(2 hours) 

Match and check purchase invoices to goods received notes daily and pass them to the 
accountant for authorisation (6 mins per invoice)

File sales invoices/credit notes (between 1 and 2 hours of filing) 
Today is Friday 10am and Manesh has already opened the post and passed the cheques to the 
cashier, when he gets a telephone call from the accountant asking him to cover for a sick 
colleague. As a result, Manesh needs to enter the weekly purchase invoices into the computer 
today (which should only take an hour). Another colleague, who is back in the office this 
afternoon (2pm) needs to review a list of these invoices before the end of the day for forecasting 
purposes. The list is generated by the computer system. 
Manesh has 20 purchase invoices that need to be matched to (and checked against) GRNs 
before the end of the day ready for authorisation first thing on Monday. 
Decide on the order in which Manesh should carry out the tasks included in the picklist.