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7
Successful teams 
A team can be evaluated on the basis of quantifiable and qualitative factors, covering its 
operations
and 
its 
output
, and team member 
satisfaction
. 
7.1 Evaluating team effectiveness 
The task of the team leader is to build a 'successful' or 'effective' team. The criteria for team effectiveness 
include: 
(a) 
Task performance
: fulfilment of task and organisational goals 
(b) 
Team functioning
: constructive maintenance of team working, managing the demands of team 
dynamics, roles and processes
 
(c) 
Team member satisfaction
: fulfilment of individual development and relationship needs 
There are a number of factors, both quantitative and qualitative, that may be assessed to decide 
whether or how far a team is operating effectively. Some factors cannot be taken as evidence on their 
own, but may suggest underlying problems – accident rates may be due to poor safety systems, for 
example – as well as poor morale and lack of focus due to team problems. Some of the characteristics of 
effective
and 
ineffective
teams may be summarised as follows. 
Factor 
Effective team 
Ineffective team 
Quantifiable
Labour turnover 
Low 
High 
Accident rate 
Low 
High 
Absenteeism 
Low 
High
Output and productivity 
High 
Low 
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CHAPTER 14
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INDIVIDUALS, GROUPS AND TEAMS 
 
371 
Factor 
Effective team 
Ineffective team 
Quality of output 
High 
Low 
Individual targets 
Achieved 
Not achieved 
Stoppages and interruptions to the 
work flow 
Low 
High (eg because of 
misunderstandings, 
disagreements) 
Qualitative
Commitment to targets and 
organisational goals 
High 
Low 
Understanding of team's work and 
why it exists 
High 
Low 
Understanding of individual roles 
within the team 
High 
Low 
Communication between team 
members 
Free and open 
Mistrust 
Ideas 
Shared for the team's benefit 'Owned' (and hidden) by 
individuals for their own benefit 
Feedback 
Constructive criticism 
Point scoring, undermining 
Problem-solving 
Addresses causes 
Only looks at symptoms 
Interest in work decisions 
Active 
Passive acceptance 
Opinions 
Consensus 
Imposed solutions 
Job satisfaction 
High 
Low 
Motivation in leader's absence 
High 
'When the cat's away …' 
7.2 Rewarding effective teams