Bpp learning Media is an acca approved Content Provider

conflict
on the one hand and 
group think
 
(excessive cohesion) on the 
other. 

 
Multi-disciplinary
teams contain people from different departments, pooling the skills of specialists. 
 Multi-skilled 
teams contain people who themselves have more than one skill. 

 
Ideally, team members should perform a 
balanced mix of roles
. 
Belbin
suggests: co-ordinator, shaper, 
plant, monitor-evaluator, resource-investigator, implementer, teamworker, completer-finisher and specialist. 

 
Team members make different types of 
contribution
(eg proposing, supporting, blocking) in the areas of 
task performance 
and 
team maintenance
. 

 
A team 
develops in
stages
: forming, storming, norming, performing (
Tuckman
) and dorming or 
mourning/adjourning. 

 
Team development can be facilitated by active 
team-building 
measures to support team identity, 
solidarity and commitment to shared objectives. 

 
A team can be evaluated on the basis of quantifiable and qualitative factors, covering its 
operations
and 
its 
output
, and team member 
satisfaction
. 

 
Team-based rewards
may be used to encourage co-operation and mutual accountability. 
 
CHAPTER ROUNDUP 
BPP Tutor Toolkit Copy

---

PART D: LEADING AND MANAGING INDIVIDUALS AND TEAMS 
 
374
 
1
Stella used to be very unhappy in her job, complaining about the working conditions and the tasks, and 
so she left. She has been in a new job for four years and always takes on new challenges with 
enthusiasm. She regularly volunteers to take on extra work if other employees are busy and she rarely 
complains about the organisation or the management. 
Which of the following options accounts for Stella's enthusiasm? 
A 
Her personality type 
C 
Her attitude 
B 
Her personality trait 
2
'A small number of people with complementary skills who are committed to a common purpose, 
performance goals and approach for which they hold themselves basically accountable'. This is the 
definition of: 
A A 
group 
C A 
unit 
B A 
team 
3
James is a team leader with a team of difficult employees. The work that the team does is critical and 
decisions made by James involve life or death situations. James has to follow correct procedures and 
sometimes shouts at members of the team in order to ensure the safety of everyone. 
According to Belbin, what type of team member is James? 
A Shaper 
C Plant 
B Specialist 
D Complete-finisher 
4
Chris is a quiet person who doesn't generally give his opinion unless he is asked for it but he is very 
creative and can solve difficult problems. Nicky is a loud person who gets very excited by Chris' ideas. 
Sonny sometimes upsets Nicky and Chris by challenging their ideas. Katja has to step in to avert friction 
between them. 
According to Belbin's team roles, which of the team members is a teamworker? 
A Chris 
C Sonny 
B Nicky 
D Katja