Bpp learning Media is an acca approved Content Provider

 
373 
 

 
Personality 
is the total pattern of an individual's thoughts, feelings and behaviour. It is shaped by a 
variety of factors, both inherited and environmental. 

 
Perception
is the process by which the brain selects and organises information in order to make sense of 
it. People behave according to what they perceive – not according to what really is. 

 
People develop 
attitudes 
about things, based on what they think, what they feel and what they want to 
do about it. Attitudes are formed by perception, experience and personality which in turn are shaped by 
wider social influences. 

 
Role theory
suggests that people behave in any situation according to other people's expectations of how 
they should behave in that situation. 

 
A 
group
is a collection of individuals who perceive themselves as a group. It thus has a sense of 
identity
. 

 
People 
contribute differently in groups
(due to group dynamics and synergy) than they do individually. 
This may have a positive or negative effect. 

 
A 
team
is more than a group. It has joint 
objectives 
and 
accountability
and may be set up by the 
organisation under the supervision or coaching of a team leader, although 
self-managed teams
are 
growing in popularity. 

 
Teamworking may be used for: 
organising
work; 
controlling
activities; 
generating
ideas; 
decision-
making
; pooling 
knowledge.

 
Problems with teams include