Bpp learning Media is an acca approved Content Provider

3 
True. This is also called a multi-source appraisal. 
4 
C
Problem-solving. 
5 
D
Make sure you can define all these terms clearly. 
 
 
 
Now try ... 
Attempt the questions below from the 
Practice Question Bank 
Q85 
Q86 
Q87 
Q88 
Q89 
ANSWERS TO QUICK QUIZ 
BPP Tutor Toolkit Copy

---

 
433 
Personal effectiveness and
communication in business
part
BPP Tutor Toolkit Copy

---

PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
434
 
BPP Tutor Toolkit Copy

---

 
435 
C H A P T E R 
TOPIC LIST 
SYLLABUS 
REFERENCE 
1 Time 
management 
E1 (a), (b) 
2 The role of information technology 
E1 [a], (b), (c) 
3 Ineffectiveness at work 
E2 (a),(b) 
4 Competence frameworks and personal development 
E3 (a)-(e) 
5 Conflict 
E4 (a)-(c) 
6 Communication in the workplace 
E5 (a)-(c), (i) 
7 Formal communication processes 
E5 (d)-(h) 
8 Informal communication channels 
E5 (f) 
9 Barriers to communication 
E5 (g),(h) 
10 Communication methods 
E5 (a) 
Personal effectiveness 
and communication
This chapter draws together a number of topics that relate to 
the way that people do their jobs. 
Section 1
covers time management, a very necessary skill for 
all busy people. Good time management depends to some 
extent on ruthless prioritisation and this requires a good 
understanding by staff of just what their roles are. The role of 
information technology in improving personal effectiveness is 
discussed in