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Allocating work
to people and machines (sometimes called 
loading
) 
(b) Determining 
the 
order 
in which activities are performed (prioritising: sometimes called 
activity 
scheduling 
or 
task sequencing
) 
(c) Determining 
exactly 
when
each activity will be performed (timetabling: sometimes called 
time 
scheduling
) 
(d) Establishing 
checks and controls
to ensure that deadlines are being met and that routine tasks 
are still achieving their objectives 
 EXAM FOCUS POINT 
This topic may seem like common sense, but do not be tempted to ignore it. The specifics of time 
management, and time management principles, lend themselves very nicely to exam questions.
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CHAPTER 18
//
PERSONAL EFFECTIVENESS AND COMMUNICATION 
 
441 
 
2
The role of information technology 
In this section we discuss some of the most significant developments in communication technology, and 
the impact these developments have had on the way people do their work. 

Digital
means 'of digits or numbers'. Digital information is information in a coded (binary) form. 

Information 
in 
analogue 
form uses continuously variable signals. 
2.1 Modems and digital transmission 
New technologies require 
transmission systems 
capable of delivering substantial quantities of data at 
great speed.
2.2 Mobile communications 
Networks 
for portable telephone communications, also known as '
cellular
' or '
mobile phones
', have 
boomed in developed countries since the 1990s.