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 EXAM FOCUS POINT 
In the examination you are likely to be faced with questions involving helping others with their time 
management. The list of ideas above may be useful examples, or suggestions for such questions, but 
add more of your own. 
Performance objective PO5 of your Practical Experience Requirements requires you to be able to 
manage yourself effectively. You can apply the knowledge that you learn from this section on time 
management to help you demonstrate this competence.
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PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
440
 
1.4 Work planning 
Work planning
includes the following basic steps. 

Establishing 
priorities 

Loading, allocation of tasks 

Sequencing of tasks 

Scheduling: estimating the time taken to complete a task and working forwards or backwards to 
determine start or finish times 
Work planning, as the term implies, means planning how, when and by whom work should be done, so 
that objectives can be efficiently met. At an individual level, this may involve the following. 
Planning activity 
Example 
Scheduling 
routine tasks 
so that they will be 
completed at pre-determined times 
You plan to complete bank reconciliations every 
month. 
Handling 
high-priority tasks and deadlines
: 
working into the routine any urgent tasks which 
interrupt the usual level of working 
You adjust your plans so that you can prepare an 
urgent costing requested by the sales manager. 
Adapting to 
changes and unexpected demands
A colleague may go off sick: there should be a 
contingency plan to enable to you to provide cover 
for them. 
Setting 
standards 
against which performance will 
be measured 
You set a target to complete a certain number of 
costings to a certain level of accuracy. 
Co-ordinating 
your own plans and efforts with 
those of others 
You plan to get your costings to the sales meeting 
in time for sales staff to prepare a quote for a 
client. 
Work planning consists of a number of basic steps. 
(a)