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Section 2
. 
In 
Section 3, we look at the consequences of ineffectiveness 
at work.
Section 4
covers competence frameworks, and coaching, 
mentoring and counselling as tools in personal development. 
We also focus on personal development plans, which are 
valuable for setting out the activities to ensure development 
and improved job performance. 
Section 5
looks at conflict and the techniques for resolving it. 
The rest of this chapter (
Sections 6 to 10
) is principally 
concerned with 
communication
. Communication is 
fundamental to the success of any organisation of any size, 
since it is only 
via
communication that we know what is to be 
done, by whom and how. Communication is also fundamental 
to 
motivation
, as you discovered in Chapter 15. 
BPP Tutor Toolkit Copy

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PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
436
 
Study Guide 
Intellectual level
 
E1 Personal effectiveness techniques 
 
 
(a) Explain the importance of effective time management. 
K 
(b) Describe the barriers to effective time management and how 
they may be overcome. 
K 
(c) Describe the role of information technology in improving 
personal effectiveness. 
S 
 
E2 Consequences of ineffectiveness at work 
 
 
(a) Identify the main ways in which people and teams can be 
ineffective at work. 
S 
(b) Explain how individual or team ineffectiveness can affect 
organisational performance. 
K 
 
E3 Competence frameworks and personal development