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human resources 
or 
personnel director
, but also needs a good 
relationship with line managers in the departments where the training takes place. 
Responsibilities of the training manager include: 
Responsibility 
Comment 
Liaison
With HR department and operating departments 
Scheduling
Arranging training programmes at convenient times 
Needs identification
Discerning existing and future skills shortages 
Programme design
Developing tailored training programmes 
Feedback
To the trainee, the department and the HR department 
Evaluation
Measuring the effectiveness of training programmes 
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CHAPTER 16
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TRAINING AND DEVELOPMENT 
 
413 
 
6
Evaluating training programmes 

Validation of training
means observing the results of the course and measuring whether the 
training objectives have been achieved. 

Evaluation of training
means comparing the costs of the scheme against the assessed benefits 
which are being obtained. 
6.1 The five-level evaluation model 
The effectiveness of a training scheme may be measured at different levels (Hamblin). 
Level 1 
Trainees' reactions to the experience
. These are usually measured by post-training 
feedback forms.
Level 2 
Trainee learning 
(new skills and knowledge)
:
measuring what the trainees have learned 
on the course, usually by means of a test at the end of it. 
Level 3 
Changes in job behaviour following training
:
 
observing work practices and outputs 
(products, services, documents) to identify post-training differences.