Annual Report 2018 The Custodian of the Two Holy Mosques

Third: Technical Support:
Through service level agreements between Alinma Bank groups and Alinma Investment, outstanding issues were 
resolved and an end user monitoring system for internet services was implemented for ongoing monitoring of 
e-service performance.  The foregoing has allowed the bank to resolve issues immediately without impacting service 
to partners.
2. Banking Operations:
As part of ongoing effort to develop operational procedures to increase efficiency, reduce costs, and minimize risks 
associated with manual execution of such procedures, a number of initiatives were adopted and several work 
procedures were automated, including:  
 
■ Development of Sukuk operations.
 
■ Automation of asset valuations.
 
■ Automation of periodic profit recording (quarterly or biannual).
 
■ Automation of Wakala product operations.
 
■ Automation of Wa’ad product exchanges of foreign currencies at a later maturity date.
 
■ Automation of Murabaha alternative products operations.
 
■ Configuration of Direct Investment and Nama systems to receive partner requests related to partial payment of 
Murabaha transactions.
 
■ Development of dividend distribution procedures, which positively impacted partner satisfaction during the 

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distribution of year-end dividends.
 
■ Processing of related systems and granting necessary powers to government sectors to transfer financial 
entitlements automatically as required by the Ministry of Finance.
 
■ Development of LC Mushharaka acceptance in relevant banking systems.
 
■ Development of Bai Ajel operations (first phase) in full, and automation of relevant contracts and bonds.
 
■ Development of performance indicator dashboard reports to display all executed processes on a daily basis 
according to the various work units.
 
■ Automation of default payments, ensuring that defaults are paid according to maturity dates.
 
■ Development of procedures related to the matching of payments to beneficiaries with their corresponding 
financing.
 
■ Development of procedures related to automatic issuance of  balance certificates.
3. Engineering:
In 2018, support was provided for the continued expansion of Alinma infrastructure across the kingdom.  Achievements 
were as follows:
 
■ Finalization of the construction of eight (8) branches, with four (4) fully functional by the end of the year.
 
■ Launch of the first digital branch.
 
■ Installation of 86 ATMs across the kingdom.
 
■ Execution of 6,733 maintenance requests for branches and ATMs.