9.44 MONROE COUNTY
9.44.1 SYSTEM SUMMARY
Monroe County has a VIPER 4.1, 9-1-1 system consisting of 2 Primary PSAPs, one Secondary PSAP and one Backup PSAP. Each Primary PSAP is a PS/ALI system receiving calls from a specified portion of the Florida Keys. These are as follows:
9.44.1.1 SHERIFF’S DEPARTMENT-KEY VACA PRIMARY PSAP
Services the Upper Florida Keys from the Dade County line South to the Long Key Bridge, including the City of Layton and the Middle Florida Keys from the Long Key Bridge west to the Seven Mile Bridge, including the City of Key Colony, lower Florida Keys, from the Seven Mile Bridge to and including Stock Island and all of unincorporated Monroe County and is located at 2967 Overseas Hwy.,
Marathon, Florida, 33050. All law enforcement, EM’S and fire call are direct dispatcher.
9.44.1.2 MONROE COUNTY-KEY WEST POLICE DEPT-KEY WEST PRIMARY PSAP
Services the City of Key West. It is serviced by a Primary PSAP located at the Key West Police Department’s primary location at 1604 North Roosevelt Blvd, Key West, Fl, 33040. Direct dispatch of law enforcement, EMS, and fire emergency vehicles are accomplished at this center.
9.44.1.3 MONROE COUNTY-OCEAN REEF SECONDARY PSAP
Services the Ocean Reef Resort Community. Calls requiring EMS or fire services within the Ocean Reef Resort are transferred or relayed to the Ocean Reef Public Safety Dispatch Center.
9.44.1.4 MONROE COUNTY- SHERIFF’S DEPARTMENT-KEY VACA BACKUP PSAP
Services the Upper Florida Keys from the Dade County line South to the Long Key Bridge, including the City of Layton and the Middle Florida Keys from the Long Key Bridge west to the Seven Mile Bridge, including the City of Key Colony, lower Florida Keys, from the Seven Mile Bridge to and including Stock Island and all of unincorporated Monroe County and is located at 2798 Overseas Hwy., Marathon, Florida, 33050. All law enforcement, EM’S and fire call are direct dispatcher.
9.44.2 SYSTEM MANAGEMENT
The Sheriff of Monroe County is responsible for management of all 9-1-1 Primary Public Safety Answering Points (PSAP). Each of the PSAPs referred to are supervised by the respective Sheriff’s Sub-Station Commander. The Monroe County Sheriff’s Office Emergency Communications Director serving in the capacity of 911 Coordinator is responsible for the coordination and monitoring of the entire county 911 system. Emergency Communication’s personnel and PSAP management personnel comprise with representation from each PSAP are responsible for recommending policies and Standard Operating Procedures to provide uniform system management and operations.
9.44.3 INTERLOCAL AGREEMENTS
A portion of the southern tip of the Florida Peninsula is part of Monroe County. However, because of its remote location relative to public safety agencies in the keys, emergency calls in this area are routed to the Collier County Sheriff’s Department Primary PSAP in Naples. An Inter-local agreement between Monroe and Collier counties is required as listed in Table 9.44-3.
TABLE 9.44-1
MONROE COUNTY SYSTEM DEFINITION
Monroe County Sheriff’s Office –Key Vaca -Primary
Monroe County Sheriff’s Office –Key Vaca -Backup
Location
|
Monroe County Sheriff’s Dept. 2798 Overseas Hwy., Marathon, FL 33050
|
Number of Answering Positions
|
5
|
Type of Answering Position
|
Call Taker/Dispatcher
|
Total Staff
|
23
|
TDD
|
At each position
|
Number of Logging Recorders
|
1
|
Number of Instant Playback Recorders
|
5
|
Call Answering Equipment
|
10 – Button Desk Set
|
Incoming 9-1-1 Trunks
|
8
|
Transfer Lines
|
13
|
Key West Police Department –Key West -Primary
Location
|
Key West Police Department, 1604 N. Roosevelt Blvd., Key West, FL 33040
|
Number of Answering Positions
|
4
|
Type of Answering Position
|
Call Taker/Dispatcher
|
Total Staff
|
15
|
TDD
|
At each position
|
Number of Logging Recorders
|
1
|
Number of Instant Playback Recorders
|
4
|
Call Answering Equipment
|
10 – Button Desk Set
|
Incoming 9-1-1 Trunks
|
7
|
Transfer Lines
|
7
|
Ocean Reef Public Safety Department –Ocean Reef- Secondary
Location
|
110 Anchor Dr., Key Largo, FL
|
Number of Answering Positions
|
2
|
Type of Answering Position
|
Call Taker/Dispatcher
|
Total Staff
|
5
|
TDD
|
At each position
|
Number of Logging Recorders
|
1
|
Number of Instant Playback Recorders
|
2
|
Call Answering Equipment
|
10 – Button Desk Set
|
Incoming 9-1-1 Trunks
|
2
|
Transfer Lines
|
7
|
Sheriff’s Department Key Vaca Primary PSAP
Sheriff’s Dept.
|
Direct Dispatch
|
Radio
|
Key Colony Beach Police Dept.
|
Direct Dispatch
|
Radio
|
Conch Key Volunteer Fire Dept. .
|
Direct Dispatch
|
Radio
|
Islamorada Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Marathon Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Monroe County EMS.
|
Direct Dispatch
|
Radio
|
Monroe County Public Safety
|
Direct Dispatch
|
Radio
|
Key Largo Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Tavernier Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Big Pine Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Sugarloaf Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Big Coppitt Volunteer Fire Dept.
|
Direct Dispatch
|
Radio
|
Stock Island Volunteer Fire Dept
|
Direct Dispatch
|
Radio
|
Boca Chica Naval Air Station
|
Call Relay
|
Telephone
|
Atlantic Key West Ambulance
|
Call Relay
|
Telephone
|
Highway Patrol
|
Call Relay
|
Telephone
|
Marine Patrol
|
Call Relay
|
Telephone
|
Coast Guard
|
Call Relay
|
Telephone
|
Division of Forestry
|
Call Relay
|
Telephone
|
Civil Defense
|
Call Relay
|
Telephone
|
Ocean Reef Emergency Services
|
Call Relay
|
Telephone
|
Miami-Dade Police Dept.
|
Call Relay
|
Telephone
|
Homestead Police Dept.
|
Call Relay
|
Telephone
|
Key West Police Department- Key West Primary PSAP
Sheriff’s Dept.
|
Direct Dispatch
|
Radio
|
Key West EMS .
|
Direct Dispatch
|
Radio
|
Key West Fire Dept.
|
Direct Dispatch
|
Radio
|
Stock Island Volunteer Fire Dept.
|
Call Relay
|
Telephone
|
Boca Chica Naval Air Station
|
Call Relay
|
Telephone
|
Atlantic Key West Ambulance.
|
Call Relay
|
Telephone
|
Highway Patrol
|
Call Relay
|
Telephone
|
Marine Patrol
|
Call Relay
|
Telephone
|
Coast Guard
|
Call Relay
|
Telephone
|
Division of Forestry
|
Call Relay
|
Telephone
|
Civil Defense
|
Call Relay
|
Telephone
|
Civil Defense
|
Call Relay
|
Telephone
|
Civil Defense
|
Call Relay
|
Telephone
|
|
|
|
TABLE 9.44-3
MONROE COUNTY INTERLOCAL AGREEMENT
|
|
|
First Party
|
Second Party
|
Subject
|
Monroe County
|
Collier County
|
An interlocal agreement is required to define the call handling method and routing of each type of call received from Monroe County citizens at the Collier County Primary PSAP located at the Sheriff’s Department.
|
First Party
|
Second Party
|
Subject
|
Monroe County
|
Miami -Dade County
|
An interlocal agreement is required to define the call handling method and routing of each type of call received from Monroe County citizens at the Miami- Dade County Primary PSAP located at the Sheriff’s Department.
|
