9. 28 Hillsborough county 1/9/02 28. 1 System summary



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9.28 HILLSBOROUGH COUNTY 1/9/02
9.28.1 SYSTEM SUMMARY
Hillsborough County has a type 4, E9-1-1 system consisting of seven (7) Primary PSAPs representing the unincorporated area, the cities of Tampa, Temple Terrace and Plant City, and the territorial enclaves of the University of South Florida, Tampa International Airport, and MacDill Air Force Base. In addition, there are three (3) Secondary Public Safety Answering Points located in the Hillsborough County Emergency Dispatch Center (EDC), City of Tampa Fire/Rescue Department, and the Florida Poison Information Center. Calls for other emergency service agencies are transferred or relayed via speed dialing.
9.28.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP
This PSAP direct dispatches law enforcement calls for the unincorporated area. Calls for fire and EMS are transferred to County Emergency Dispatch Center.
9.28.1.2 CITY OF TAMPA POLICE DEPARTMENT PRIMARY PSAP
This PSAP direct dispatches law enforcement calls for the City of Tampa. Calls for fire and EMS are transferred to Tampa Fire/Rescue.
9.28.1.3 CITY OF TEMPLE TERRACE POLICE DEPT. PRIMARY PSAP
This PSAP direct dispatches law enforcement, fire, and EMS calls for the City of Temple Terrace
9.28.1.4 CITY OF PLANT CITY POLICE DEPARTMENT PRIMARY PSAP
This PSAP direct dispatches law enforcement and fire calls for Plant City. Calls for EMS are transferred to County EDC.
9.28.1.5 UNIVERSITY OF SOUTH FLORIDA POLICE PRIMARY PSAP
This PSAP direct dispatches law enforcement calls for the college campus area and on-campus facilities, such as hospitals, research centers, etc. Calls for fire and EMS are transferred to the City of Tampa Fire/Rescue.
9.28.1.6 TAMPA INTERNATIONAL AIRPORT POLICE PRIMARY PSAP
This PSAP direct dispatches law enforcement calls for the total complex surrounding the airport. Calls for fire and EMS are transferred to the Tampa Fire/Rescue.
9.28.1.7 MACDILL AIR FORCE BASE PRIMARY PSAP
This PSAP direct dispatches calls for base security and fire. Calls for on-base ambulance service are transferred to the base hospital and Tampa Fire/Rescue.
9.28.1.8 HILLSBOROUGH COUNTY EDC SECONDARY PSAP
This Secondary PSAP direct dispatches fire and rescue units for the unincorporated area and rescue units for Plant City.
9.28.1.9 CITY OF TAMPA FIRE/RESCUE SECONDARY PSAP
This Secondary PSAP direct dispatches Fire/Rescue to Tampa, USF and Tampa International Airport and ALS calls to MacDill AFB.
9.28.1.10 CITY OF TAMPA FIRE/RESCUE SECONDARY PSAP
This secondary PSAP provides direct assistance for poison emergencies and transfers calls to other agencies as required.
9.28.2 SYSTEM MANAGEMENT

The Hillsborough County E9-1-1 System is managed and operated by the Hillsborough County 9-1-1 Administration Office under the Public Safety Department. The Board of County Commissioners is the responsible fiscal agent.


Database Management Coordinators
This group is composed of members of each of the cities and enclaves (Tampa, Temple Terrace, Plant City, Tampa International Airport, Tampa Port Authority, University of South Florida, and MacDill Air Force Base) and 9-1-1 Administration. Its responsibility is to ensure that proper controls (e.g., ordinances, interlocal agreements, procedures, etc.) are in place to ensure the accuracy of street name and number control throughout the County.
PSAP User Group
This group is composed of project leaders and management personnel from each of the participating PSAPs and 9-1-1 Administration. It is responsible for developing uniform policies and Standard Operating Procedures.
9.28.3 INTERLOCAL AGREEMENTS
The Hillsborough County E9-1-1 system has selective routing thereby eliminating all central office overlaps with adjoining counties. Therefore, there is no specific requirement for an interlocal agreement.
TABLE 9.28-1
HILLSBOROUGH COUNTY E9-1-1 SYSTEM DEFINITION
Hillsborough County Sheriff's Office Primary PSAP


Location

Sheriff's Communications Center

Number of Answering Positions

15

Number of Instant Playback Recorders

15

Number of Logging Recorders

2 – 32 Channel (Digital)

Total Staff

134

Telecommunications Devices for the Deaf

2

Call Answering Equipment

Rockwell ACD 30 Button Instruments.

Incoming 9-1-1 Trunks

15

Transfer Lines

15

Tampa Police Department Primary PSAP




Location

Tampa Police Dept.

Number of Answering Positions

15

Number of Instant Playback Recorders

15

Number of Logging Recorders

1 – 32 Channel (Digital)

Total Staff

90

Telecommunications Devices for the Deaf

15

Call Answering Equipment

CML Sentinel

Incoming 9-1-1 Trunks

15

Transfer Lines

15

Temple Terrace Police & Fire Department Primary PSAP




Location

Temple Terrace Police Dept.

Number of Answering Positions

4

Number of Instant Playback Recorders

4

Number of Logging Recorders

1 – 8 Channel (Digital)

Total Staff

12

Telecommunications Devices for the Deaf

4

Call Answering Equipment

CML RescueSTAR

Incoming 9-1-1 Trunks

4

Transfer Lines

4

Plant City Police/Fire Department Primary PSAP




Location

Plant City Police Dept.

Number of Instant Playback Recorders

4

Number of Logging Recorders

1 – 24 Channel (Digital)

Total Staff

12

Telecommunications Devices for the Deaf

4

Call Answering Equipment

CML RescueSTAR

Incoming 9-1-1 Trunks

4

Transfer Lines

4

University of South Florida Police Department Primary PSAP




Location

University of South Florida Police Dept.

Number of Instant Playback Recorders

2

Number of Logging Recorders

1 – 16 Channel (Digital)

Total Staff

5

Telecommunications Devices for the Deaf

2

Call Answering Equipment

CML

Incoming 9-1-1 Trunks

2

Transfer Lines

2

MacDill Air Force Base Alarm Center Primary PSAP




Location

MacDill Base Alarm Center

Number of Answering Positions

2

Number of Instant Playback Recorders

2

Number of Logging Recorders

1 – 32 Channel (Digital)

Total Staff

5

Telecommunications Devices for the Deaf

1

Call Answering Equipment

Proctor

Incoming 9-1-1 Trunks

2

Transfer Lines

2

Tampa International Airport Police Department Primary PSAP




Location

Tampa International Airport Police Dept.

Number of Instant Playback Recorders

2

Number of Logging Recorders

1 – 8 Channel (Digital)

Total Staff

10

Telecommunications Devices for the Deaf

2

Call Answering Equipment

CML

Incoming 9-1-1 Trunks

2

Transfer Lines

2

Hillsborough County EDC Secondary PSAP




Location

County Emergency Dispatch Center

Number of Instant Playback Recorders

8

Number of Logging Recorders

1 – 32 Channel (Digital)

Total Staff

29

Call Answering Equipment

Plant Vesta

Incoming 9-1-1 Trunks

8

Transfer Lines

8

Tampa Fire Rescue Secondary PSAP




Location

Tampa Fire/Rescue Comm. Center

Number of Answering Positions

6

Number of Instant Playback Recorders

6

Number of Logging Recorders

1 – 16 Channel (Digital)

Total Staff

23

Call Answering Equipment

CML Sentinel

Incoming 9-1-1 Trunks

4

Transfer Lines

4

Florida Poison Information Center Secondary PSAP




Location

Tampa General Hospital Comm. Center

Number of Answering Positions

2

Number of Instant Playback Recorders

2

Number of Logging Recorders

1 – 10 Channel (Analog)

Total Staff

16

Call Answering Equipment

Proctor

Incoming 9-1-1 Trunks

2

Transfer Lines

2

TABLE 9.28-2


HILLSBOROUGH COUNTY CALL HANDLING


AGENCY

METHOD

VEHICLE

Hillsborough County Sheriff's Office Primary PSAP




Hillsborough Cnty. Sheriff's Offc.

Direct Dispatch

Radio

Hillsborough Cnty. EDC

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Tampa Fire/Rescue

Transfer

Telephone

Plant City Police Dept.

Transfer

Telephone

Temple Terrace Police Dept.

Transfer

Telephone

Univ. of South Florida Police Dept.

Transfer

Telephone

Tampa International Airport Police Dept.

Transfer

Telephone

MacDill Air Force Base

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Control

Transfer

Telephone

Tampa Police Department Primary PSAP




Tampa Police Dept.

Direct Dispatch

Radio

Tampa Fire/Rescue

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Temple Terrace Police Dept.

Transfer

Telephone

Univ. of South Florida Police Dept.

Transfer

Telephone

Tampa International Airport Police Dept.

Transfer

Telephone

MacDill Air Force Base

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

Plant City Police/Fire Dept.

Transfer

Telephone

Temple Terrace Police and Fire Department Primary PSAP




Temple Terrace Police

Direct Dispatch

Radio

Temple Terrace Fire

Direct Dispatch

Radio

Hillsborough County EMS

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Plant City Police/Fire Dept.

Transfer

Telephone

Univ. of South Florida Police Dept.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

Plant City Police/Fire Department (Primary PSAP)




Plant City Police

Direct Dispatch

Radio

Plant City Fire

Direct Dispatch

Radio

Hillsborough County EMS

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Temple Terrace Police/Fire Dept.

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

University of South Florida Police Department (Primary PSAP)




USF Police

Direct Dispatch

Radio

Tampa Fire/Rescue

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Temple Terrace Police/Fire Dept.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

MacDill Air Force Base Alarm Center (Primary PSAP)




MacDill AFB Fire/Rescue

Direct Dispatch

Radio

MacDill AFB Security

Direct Dispatch

Radio

Tampa Police Dept.

Transfer

Telephone

Tampa Fire/Rescue

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

Tampa International Airport Police Department (Primary PSAP)




TIA Police

Direct Dispatch

Telephone

Tampa Police

Transfer

Telephone

Tampa Fire/Rescue

Transfer

Telephone

MacDill AFB

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Hillsborough Cnty. Sheriff's Off.

Transfer

Telephone

Hillsborough County Emergency Dispatch Center (Secondary PSAP)




County Fire

Direct Dispatch

Radio

County Rescue

Direct Dispatch

Radio

Temple Terrace Police/Fire

Transfer

Telephone

Plant City Police/Fire

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

Tampa Fire/Rescue (Secondary ASAP)




Tampa Fire

Direct Dispatch

Radio

Tampa Rescue

Direct Dispatch

Radio

Temple Terace Police/Fire

Transfer

Telephone

MacDill AFB Alarm

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Florida Poison Information Center

Transfer

Telephone

Florida Poison Information Center (Secondary PSAP)




Hillsborough County EDC

Transfer

Telephone

Tampa Fire Department/Rescue

Transfer

Telephone

Temple Terrace Police/Fire

Transfer

Telephone

Plant City Police/Fire

Transfer

Telephone

MacDill AFB Alarm

Transfer

Telephone

Tampa General Poison Control (Secondary PSAP)




Tampa Fire Dept./Rescue

Transfer

Radio

Hillsborough Cnty. EMS

Transfer

Telephone

MacDill Fire Dept.

Transfer

Telephone

Temple Terrace Police and Fire Department (Primary PSAP)




Temple Terrace Police

Direct Dispatch

Radio

Temple Terrace Fire

Direct Dispatch

Radio

Hillsborough County EMS

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Plant City Police/Fire Dept.

Transfer

Telephone

University of South Fla.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Tampa General Poison Control

Transfer

Telephone

Plant City Police/Fire Department (Primary PSAP)




Plant City Police

DirectDispatch

Radio

Plant City Fire

Direct Dispatch

Radio

Hillsborough County EMS

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Temple Terrace (Police/Fire Dept.)

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Tampa General Poison Control

Transfer

Telephone

Plant City Police/Fire Department (Primary PSAP)




Plant City Police

Direct Dispatch

Radio

Plant City Fire

Direct Dispatch

Radio

Hillsborough County EMS

Transfer

Telephone

Hillsborough Cnty. Sherrif's Offc.

Transfer

Telephone

Temple Terrace (Police/Fire Dept.)

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Tampa General Poison Control

Transfer

Telephone

University of South Florida (Primary PSAP)




USF Police

Direct Dispatch

Radio

Tampa Fire/Rescue

Transfer

Telephone

Tampa Police Dept.

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Temple Terrace Police/Fire Dept.

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Tampa General/Poison Control

Transfer

Telephone

Tampa International Airport (Primary PSAP)




TIA Police

Direct Dispatch

Telephone

Tampa Police

Transfer

Telephone

Tampa Fire/Rescue

Transfer

Telephone

MacDill PSAP

Transfer

Telephone

Tampa General Poison Control

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Hillsborough County Fire Control (Secondary PSAP)




Hillsborough Cnty. Fire Control

Direct Dispatch

Radio

Tampa Fire Dept./Rescue

Transfer

Telephone

Temple Terrace PD/CD

Transfer

Telephone

Plant City Police/Fire Dept.

Transfer

Telephone

Hillsborough Cnty. EMS

Transfer

Telephone

Florida Highway Patrol

Transfer

Telephone

Hillsborough County EMS (Secondary PSAP)




Hillsborough Cnty. EMS

Direct Dispatch

Radio

TFD/Rescue

Transfer

Telephone

Hillsborough Cnty. Fire Control

Transfer

Telephone

Florida Highway Patrol (Secondary PSAP)




Florida Highway Patrol

Direct Dispatch

Radio

Tampa Police Dept.

Transfer

Telephone

Hillsborough Cnty. Sheriff's Offc.

Transfer

Telephone

Temple Terrace Police Dept.

Transfer

Telephone

Plant City Police Dept.

Transfer

Telephone

Tampa General Poison Control (Secondary PSAP)




Tampa Fire Dept./Rescue

Transfer

Radio

Hillsborough Cnty. EMS

Transfer

Telephone

MacDill Fire Dept.

Transfer

Telephone







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