Wiley & sas business Series

   Business Planning  
  An intermediate level of strategic planning, typically focusing on the indi-
vidual strategies that will lead to the broader organizational strategies. It 
may include the creation of competitive differentiation, cost minimiza-
tion, or vertical integration. 
   Center of Excellence  
  A centralized group targeted with supporting  and  driving change across 
the organization. Focus areas often vary based on organizational strategy 
and vision. 
   Champion/Challenger Process  
  A process that benchmarks alternative processes against the currently 
selected process. If an alternative, challenger process outperforms the cur-
rent, champion process, the champion process is usually replaced with the 
challenger process. 
   Churn  
  A term that refers to a customer going to a different provider. Depending 
on the context, it may refer to a total migration away from the organiza-
tion in question through to a reduction in consumption. 

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