University of sunderland and management development institute of singapore in tashkent

Changing staff

When people complain on staff work, we have to give them good training which they can handle the process during work. Professionalism is one the best option to solve on it. During two-month period people can recover system when employees start to work in standard. Clients of bank usually business people who has less time but much money. Daily bank transaction should take less time.

Getting feedback from customers

When system lacks or service not given in prepare way, customers start complaining and they stop using services of MCN bank Indonesia. In this case MCN bank Indonesian and Singaporean bank together have to get feedback of customers after service. For instance need to get rating on services and feedback, what exactly clients did not like and what they actually want to be done during job process.