University of sunderland and management development institute of singapore in tashkent

Conclusion

Eventually, customer service success and improved bank profitability needs more than just effectiveness. Actually, successful bank has to provide customers with value and service at a modest price with costs that still create an acceptable return. In daily life we can see many complain in bank operations. Every day in bank system there is news about bank operation. It is not easy to understand customer wants needs and demand. According to customer behavior we have to analyze them by their behavior. If there is misunderstanding between bank and clients, it brings more negatives for the bank future development. As a business consultant there are many strategies to apply on MNC bank in Indonesia. The best one is to train employees of bank. They can handle everything when they have much knowledge on banking system. All bank system have many banking accounts and credit cards operation, but modern technologies sometimes do not work in same cases. Human being cannot predict it them before. In case customers do not care about it.

As a Business consultant during two month trained staff can create new generation of workers. High skilled manager solve problems when there is complain by clients in bank. Customer satisfaction is much important than profit in bank system. Clients will bring more benefit to the bank. Boom online emails and official letters from customers were frequently received to the top administration at the main office in Singapore. They operation were served by Indonesian banks