The skills you need guide to interpersonal skills

down to your word against theirs, the situation may be extremely difficult.
To avoid a challenge from your harasser for wrongful dismissal, the company 
may instead choose to move one or other of you so that you are separated. 
Even if your harasser is dismissed, you may find that colleagues are upset, 
and blame you for the loss of someone they valued.
Under these circumstances, you may well decide that the best option is to 
brush up your CV and your interview technique, and get yourself a new job 
with a company with less tolerance for harassment or bullying.
SUMMARY
When communicating in difficult situations, it is important to remember that 
assertiveness is always more appropriate than passive or aggressive behaviour, even 
if it is difficult. Try to treat others as you would like to be treated, with respect and 
politeness. This will help you to respond assertively to others, even in difficult situations.
The key to successful positive personal interactions is to create win–win situations: 
those where both people feel that they have gained from the interaction.

---

125
2.
ADVANCED COMMUNICATION SKILLS