The ministry of higher and secondary special education of the republic of uzbekistan d. X. Madazizova

Customer satisfaction-
If guests had a great stay and were happy with the 
service, they are satisfied customers with high customer satisfaction. 
 
HOTEL FEATURES 
Bar- 
Here‟s where you can order drinks and sometimes food. Some hotels have 
their own restaurant where guests can order full meals. 
Brochures-
There are some small peaces of paper that advertise local attractions, 
such as water parks and museums. 
Airport shuttle- 
Some hotels have “shuttles”, or large vans that give guests free 
rides to and from the nearest airport. 
Parking-
Guests will want to know if there is a parking lot where they can park 
their car, and whether or not it‟s free. Fancy hotels might have valet parking,
where guests drive up and get out of the car, and a hotel worker parks it for them. 
Continental breakfast- 
This is a light breakfast, usually included with the cost of 
the room, and served in a common area like a dinning room. 
Catering-
Some hotels offering catering services, meaning they can be hired to 
cook and serve food for events. 
Buffet- 
A buffet consists of many different kinds of food, and guests serve 
themselves. For example, your hotel might offer a breakfast buffet or a dinner 
buffet. 
High chairs-
Family-friendly hotels will have these for toddlers (very young 
children) to sit at tables. Booster seats are set on top of chairs/ benches so young 
children can sit higher up and reach their plate easier. 

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Ice machine-
This is a machine where guests can get ice to use as they need. They 
are usually in the hallways on each floor. 
Vending machine-
These are machines where guests can purchase candy, snacks 
or beverages with coins.