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see also
Public Victory
in time management, 150, 151, 154, 155, 160, 169-70, 171
see also
interdependence; Win/Win
renewal, 285-318
application suggestions for, 306-7
balance in, 301-3
four dimensions of, 288-303
growth and change process from, 279-83, 304-6
mental dimension in, 288, 294-97
physical dimension in, 288, 289-92, 302, 303
scripting others in, 299-301
social/emotional dimension in, 288, 297-99, 302, 304
spiritual dimension in, 288, 292-94, 302, 303-4
synergy in, 303-4
upward spiral in, 304-6
rephrasing content, in listening, 249
rescripting self, 103-6, 315, 316
resources, 174, 223, 227, 233
respectful communication, 270, 271
response(s), 68-70, 93
to consequences and mistakes, 90-91
four autobiographical, 245-53
gap between stimulus and, 69-70, 71, 73, 310, 314
logical or emotional, 251
in proactive model, 71
in reactive model, 68
responsibility, 71, 89, 93
delegating of, 171
proactive people and, 71, 85, 86, 89-90, 92, 93, 106
reactive people and, 78, 80, 87, 88
in Win/Win, 233
see also
proactivity
responsibility consequences, 228
restraining forces, 279-83
results:
desired, 173-74, 223, 227, 232
vs. methods, 173-74, 227
in time management, 151-56, 158
in Win/Win, solutions, 233
rewards,
see
consequences
Rogers, Carl, 267
roles:
and expectations, 194-95
identifying of, 135-37, 162-63, 171
in long-term and weekly organiz ing, 168, 171
Roosevelt, Eleanor, 72
Roots
, 316
Roskin, Leo, 198
Sadat, Anwar, 103-4, 220, 316-17
sameness, unity vs., 274
satisfaction, 150
of needs, 241
saw, sharpening of, 165, 166, 181, 287-307
see also
renewal
Saxenian, Hrand, 217
saying “no,” 156-58
Scarcity Mentality, 219
scheduling, 150, 161-68
scripting others, 299-301
scripting self, 103-6, 315, 316
secondary greatness, 21-23
second (physical) creation, 99-103, 147
security, 109-28, 216, 298-99, 303, 304
seeing, 31-32, 47
seek first to understand, then to be understood, 235-60
selective listening, 240
self-awareness, 66-67
and freedom to choose, 69-70
as human endowment, 70, 71, 92, 100, 103-6, 130, 146, 147
and language, 78-80
in proactive model, 71
see also
proactivity
self-centeredness, 118, 125, 127
self-fulfilling prophecies, 17
self-manager, Quadrant II, 162-68
self-mastery,
see
Private Victory
Selye, Hans, 299
sequencing, 186
service, 34, 298-99
Seven Habits, overview of, 46-62
Shaw, George Bernard, 299
Sheehan, George, 288
Shepherd, Herb, 288
sincerity, 197-99
skills, 47
as effective habit, 47, 48, 92
listening, 248-49, 252
social dimension, in renewal, 288, 297-99, 302, 304
social mirror, 67-68
solutions, 233, 254, 255
solution selling, 75
spiral, upward, in renewal, 304-6
spiritual dimension, in renewal, 288, 292-94, 302, 303-4
spouse centeredness, 111-12, 125, 126
Stael, Madame de, 305
Star Wars
, 56-57
stewardship delegation, 173-79, 223-224, 227
stimulus:
gap between response and, 69-70, 71, 73, 310, 314
in proactive model, 71
in reactive model, 68
and response, 68-70
strength:
personal, 39, 201-2, 221-22, 274
physical, 290-91
structure, 216, 229-32
Structure of Scientific Revolutions, The (Kuhn)
, 29
students, 265-67, 300-301
subjective reality, 19, 33, 98
Personality vs. Character Ethic of, 18-21, 30, 32
primary and secondary traits of, 21-23
principles and foundation of, 18
Win/Win in, 216
success literature, 18-19, 21, 134, 298
supportive systems, 216, 229-32
sympathy vs. empathy, 240
synergy, 52, 213, 215, 221, 227, 261-284
all nature as, 263, 283-84
application suggestions for, 284
in business, 267-69
in classroom, 265-67
communication and, 264-65, 269-71
fishing for third alternative in, 271-274, 284
Force Field Analysis in, 279-83
intrapersonal, 274-75
negative, 274-77
in renewal, 303-4
valuing differences in, 263, 274, 277-79, 284
systems, supportive, 216, 229-32
Tanner, N. Eldon, 299
teachers, 265-67, 300-301
teamwork,
see
interdependence, para digm of
Teilhard de Chardin, Pierre, 319
Ten Commandments, The
, 33
thinking, new level of, 42-44
thirty-day test, 92-93
Thoreau, Henry David, 31, 37, 66
time management:
four generations of, 149-50, 159-60
fourth-generation, five advance ments in, 170-71
matrix, 151
third-generation limitations of, 150, 159, 170
see also
first things first; Quadrant II
Toffler, Alvin, 149
Total Quality Movement, 303
transaction vs. transformation, 222, 251-52, 274
transition person, 316-18
trust:
as highest form of human motiva tion, 178
and levels of communication, 270, 280, 281
in relationships, 58, 188-190, 195, 196-97, 217, 220-22, 224, 229
truth, definition of, 35
truths,
see
principle(s), 35
“Turn of the Tide, The” (Gordon), 292-93
“Twentieth-Century Testimony, A,” 115
unconditional love, 199-202
understanding, 39
application suggestions for, 259-60
character and communication in, 237-39
diagnosis before prescription in, 243-45
empathic listening in, 239-43
four autobiographical responses in, 245-53
of individual, 190-92
one on one in, 257-59
perception and, 253-55
as primary function, 235-60
seek to be understood after, 255-57
United States, as paradigm shift, 30
unity, 263, 274, 318
upward spiral, in renewal, 304-6
urgency, in time management, 150-154, 156, 157, 159, 179
Ury, William, 233
values, 24
vs. principles, 35
proactivity based on, 72, 80, 88, 106
three central, 74-75
in time management, 171
Vietnam prisoners of war, 73
vision, personal, 65-94, 216
visualization, 96-97, 131-35
Warner, Terry, 316
Watson, T. J., 91
weekly vs. daily scheduling, 161, 165-68, 171
weekly worksheet, 165, 166-67, 181-182
will,
see
independent will
Win, 210-11
Win/Lose, 207-9, 270
Win/Win, 204-34
agreements, 223-24, 227-29
application suggestions for, 234
character, 217-21
cooperation vs. competition in, 205-6, 208-9, 210, 215, 229, 230
four-step process in, 233-34
five dimensions of, 216-34
management training, 224-27
or No Deal, 213-16
as paradigm, 207
performance agreements, 227-29
processes, 216, 233-34
relationships, 216, 221-23
six paradigms of human interaction in, 206-16
solutions, 233, 254, 255
supportive systems, 229-32
synergy and, 270, 271
three character traits in, 217-21
wisdom, 109-28, 216
Wolfe, Thomas, 314
work centeredness, 114, 125, 126
worksheet, weekly, 165, 166-67, 181-182
World War I, success after, 19
writing, 296
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