|
MANAGERIAL EFFECTIVENESS
When you’re managing instead of leading
Wrong jungle!, 101-103
When you have too much to do
“Efficiency” may not be the answer, 41
Habit 3: Put First Things First, 145-182
A Quadrant II Day at the Office, 345-352
Ineffective meetings
The two
P.M
. board meeting, 336-337
Preparing for next month’s sales meeting, 351-352
Handling correspondence
The “in” basket and correspondence, 350
Keeping up on trade publications
Catching up on medical journals, 351
Budgets
Preparing the media budget, 349-350
Irresponsible employees
Is it “them” or “me?,” 41
Treating employees like your best customers, 58-59
“But you said...,” 194-195
Negative feelings in business relationships
Moving from 5 to 20 percent Quadrant II time, 155-156
Negative feelings are buried alive, 209-213
Lack of creativity, innovation
Stewardship delegation—bringing out the best, 171-179
Habit 4: Think Win/Win, 204-234
Habit 6: Synergize, 261-284
Dealing with a low trust culture
The price of a high-trust culture, 38
Trying to legislate trust, 43
Building Emotional Bank Accounts, 185-203
Habit 4: Think Win/Win, 204-234
If you can’t reach a Win/Win
“No deal”—a liberating option, 213-216
Not all decisions need to be Win/Win, 222
Competition has its place, 230
Expensive, time-consuming training programs
Learner-control and results focus, 224-226
Unmotivated employees
“Green and clean,” 174-179
Win/Win management training, 224-226
Win/Win performance agreements, 226-229
Too many people to supervise
Increasing the span of control with Win/Win, 226-229
The sales manager—it can be delegated, 350-351
In difficult negotiations
The most viable alternative—Win/Win, 212-213
“No deal”—a viable option, 213-216
“We’d like you to write the contract...,” 254-255
You don’t have to take it to court, 280-283
Performance evaluation problems
Helping people evaluate themselves, 226-229
Watering what you want to grow, 231-232
INDEX
Abundance Mentality, 219-21, 300, 304
accountability, 174, 224, 227
Addison, Joseph, 97
advisement response, 245
affirmation, 132-35
“Aha!” experience, 29
Alcoholics Anonymous prayer, 86
Amiel, 317-18
“Animal School, The” (Reeves), 278-279
apologizing sincerely, 197-99
application suggestions:
for begin with end in mind, 144
for first thing first, 179-82
for proactivity, 93-94
for renewal, 306-7
for synergy, 284
for understanding, 259-60
for Win/Win, 234
Aristotle, 46
attitudes, 23-24
definition of, 23
sources of, 28, 30, 31, 35, 78, 125
attitudinal values, 74-75
autobiographical responses, four, 245-53
balance, 161, 301-3
balanced self-renewal, principles of, 287-307
Barton, Bruce, 287
begin with end in mind, 95-144
all things are created twice, 99-100
alternative centers, 111-18
application of, 146-47, 149, 151, 169, 170, 191
application suggestions for, 144
family mission statements, 137-39
identifying center, 118-22
identifying roles and goals, 135-37
leadership and management in, 101-3
organizational mission statements, 139-43
personal mission statement, 106-9, 128-29
principle center, 122-28
rescripting (becoming your own first creator), 103-6
behaviors, 23-24, 90
patterns of, 48
reactive vs. proactive, 71-72, 77, 78-80, 83, 85, 87-88
sources of, 28, 30, 31, 35, 78, 125
three areas of problems in, 85-86
being, 31-32, 47
Bennis, Warren, 101
Benson, Ezra Taft, 309
be’s, 89-90
brain, left, functions of, 130, 135, 147, 255, 275
brain, right, 130-35, 137
expanding perspective of, 131-32
functions of, 130, 147, 275
two ways to tap into, 131-35
visualization by, 132-35
brain dominance theory, 130, 131
Brooks, Phillips, 296-97
Bush, George, 262
business, synergy in, 267-69
Camp David Accord, 104
center(s), 109-28, 294
alternative, 111-18
identifying of, 118-22
life-support factors for, 109-11
possible perceptions flowing out of, 333
principles as, 32-35, 122-128, 147, 171, 275
change:
ability to, 108
Force Field Analysis in, 279-83
from inside out, 35-40, 316-18
principles of, 35-40, 47-48
from renewal, 279-83, 304-6
Do'stlaringiz bilan baham: |
